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Specifications

Diameter

12.5 inches

Weight

3.3 lbs

Wok Material

Carbon Steel

Handle Material

Beech

Lid Material

Fir Wood

Shipping and Return/Refund Policy 

 

Shipping Information

 

How much is shipping?

Shipping is free for all orders.

 

How do you ship?

We ship using a service provided by Amazon. So, your package will arrive in an Amazon box and will be delivered with the care and speed that you are used to from Amazon.

 

When can I expect my order?

Please be aware that it can take around 1 business day to process your order. For most regions, you can expect your order to be received 2-3 business days after it is processed. You will receive an email from our shipping partner, Amazon, with a clear delivery date after it has been processed. Due to the current issues in the USA and around the world, there may be a slight delay in shipping times. We appreciate your patience and understanding if your issue faces this problem.

 

Do you offer expedited shipping?

No. As of now, we are unable to guarantee faster shipping then we are currently offering for free. We and our shipping partner, Amazon, are doing our best to ship your order as fast as possible.

 

Missing or lost packages

If you have any issues with a missing or lost package, please contact immediately. We will look into the issue and help resolve it.

 

Do you ship internationally?

We currently only ship to United States, Canada and Australia.

 

Return/Refund Policy

 

Can I cancel my order?

Orders are automatically processed throughout the day. It is difficult to cancel orders because the orders being processed are not always cross-checked with customer service emails. So, please contact us as soon as possible, if you change your mind. We will do our best to accommodate any cancellation requests in a timely manner.

 

What’s the procedure for a return or exchange?

Simply contact us via the contact form on our website or the email provided in the user guide.

 

Do I need to include the order slip?

Please include a screenshot of your order when contacting us with an issue. That will help us resolve your issue faster.

 

Is there a limited time frame in which a replacement can be completed?

Our replacement policy is limited to 2 years. Replacements are given if there are any defects caused by regular use or the manufacturing process. Returns must be unusued and unopened, due to the nature of the product.

 

Who pays for return shipping for replacements? Will you provide a shipping label?

Souped Up Recipes will pay for any return shipping for replacements, if it is deemed to be necessary, and provide a shipping label for a convenient experience.

 

Is there a limited time frame in which a return can be completed?

We accept returns, within 30 days of purchase, if the product is unopened and unused. Customers who opt to return the product will not incur any restocking fees, but are responsible for shipping the product to a location of our choice in the country of purchase.

Frequently Asked Questions

Does it work with induction cooktop?

Yes, it does. We have designed it to be stable on all types of cooktops, so if you ever change from induction to another style of cooktop, it will still work.

 

I am going to shake the wok on my induction cooktop, will the bottom scratch my cooktop?

While we cannot guarantee it will not scratch your induction cooktop, we have had no complaints from any customers. With normal use and regular care for your induction cooktop, you shouldn't have an issue. Also, our wok is lightweight enough where you should be able to shake it without direct contact, if that technique is necessary.

 

Do you have a seasoning video for the wok?

Yes! Unlike other manufacturers, we provide a link to the video guide with your purchase. This is to ensure you know how to season and care for your wok. If any issues do come up, even after reviewing the video, feel free to contact customer support.

 

Is this wok treated with anything, is it non-stick?

It is not non stick and has no protective coating whatsoever. It was very lightly pre-seasoned and can be used out of the box, but we recommend a better seasoning process prior to use. I provide a link to my own seasoning guide video in the product packaging, as well as written text in the user guide.

 

Will food stick on the wok while cooking?

There are a lot of factors to answer definitely. You cannot expect it to act like a Teflon pan, but I will include a link to a video on how to properly season and take care of the wok (also a written user guide). With proper care, the wok exhibits non-stick properties.

 

Is this wok suitable for stewing? or make soup?

At the early stage of seasoning (when you are trying to build up the seasoning) you shouldn't use it to make stews for a long time. If you have used it regularly for 1+ years, and it's seasoned extremely well, you can do longer stews with it.

 

Can this wok be used to do deep frying?

It's perfect for deep frying. Its deep enough to fry most anything when half full or less and the high sides can help contain grease splatter.

 

Is this wok big enough to cook a meal for 4 or more people?

It's big enough to cook for 4 or more people for most dishes. You shouldn't overload the wok, but it should be fine. Just have to be more careful during stirring/frying whatever is in there if it's a higher quantity.

 

What’s the thickness of this wok in mm?

It is 1.4 mm thick.

 

What is the weight of this wok, without the lid?

It is about 2 and a half pounds.

 

Do the seemingly deep grooves cause issues when cleaning or cooking?

Not at all; the texture does not interfere with cleaning or cooking in any way. Follow the directions included with your wok and you'll keep it working well with very little trouble.

 

What is the difference between a carbon steel wok and iron wok?

By iron do you mean, cast iron? It's very similar, but carbon steel is lighter and responds to the heat faster (initial heat and when adjusting heat). It's more durable, too- cast iron sometimes cracks.

 

Is this wok made of one piece of steel or is there another composit material? I see the wok has pattern surface and not a flat surface.

It is one piece of steel and actually very durable compared to some of the other cheaper woks on the market.

 

Is the handle of the wok insulated to prevent it from getting hot?

The handle is wooden, so it should not get hot during normal use. Only the metal part should get hot. Just make sure there is no direct heat source right under the handle, as there shouldn't be.

 

Is the wooden lid stained? Is the stain "food compatible?" Is there an odor? Does the wooden stain fade over time,?

The lid is not stained, it is charred with a large torch to get the protective finish. The lid is made of fir wood, which does have a scent even after charred. The finish should not change over time, as long as it is taken care of (see user guide).

 

Can this be cleaned in a dishwasher?

It should not be cleaned in the dishwasher. It will not ruin the wok itself, but it will strip away all of the seasoning that you've built up and need for cooking. Please view the video user guide in full after purchase to ensure your wok is properly maintained.

 

Terms of Service

Welcome to Souped Up Recipes

These terms and conditions outline the rules and regulations for the use of Souped Up Recipes's Website.

Souped Up Recipes is located at:

ROOM 604 TOWER A, NEW TRADE PLAZA 6, ON PING STREET SHATIN
N/A - HONG KONG , Hong Kong

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Souped Up Recipes's website
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The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice
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Unless otherwise stated, Souped Up Recipes and/or it's licensors own the intellectual property rights for
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Redistribute content from Souped Up Recipes (unless content is specifically made for redistribution).

 

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Hyperlinking to our Content

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We will approve link requests from these organizations if we determine that: (a) the link would not reflect
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These organizations may link to our home page, to publications or to other Web site information so long as
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If you are among the organizations listed in paragraph 2 above and are interested in linking to our website,
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Approved organizations may hyperlink to our Web site as follows:

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No use of Souped Up Recipes's logo or other artwork will be allowed for linking absent a trademark license
agreement.

 

Iframes

Without prior approval and express written permission, you may not create frames around our Web pages or
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Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular
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Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact
us about this. We will consider requests to remove links but will have no obligation to do so or to respond
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Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness
or accuracy; nor do we commit to ensuring that the website remains available or that the material on the
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Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify
and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any
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Limit of Product Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE PRODUCTS, WHETHER OR NOT COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR FROM ANY COMMUNICATIONS, INTERACTIONS OR MEETINGS WITH OTHER USERS OF THE SITE OR SERVICES, ON ANY THEORY OF LIABILITY (INCLUDING CONTRACT, TORT INCLUDING NEGLIGENCE, OR HOWSOEVER OTHERWISE) ARISING OUT OF, IN CONNECTION WITH, OR RESULTING FROM THE PRODUCTS. COMPANY’S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE PRODUCTS SHALL IN NO EVENT EXCEED THE GREATER OF $500 OR THE AMOUNT PAID BY YOU TO COMPANY FOR THE 12 MONTHS PRECEDING THE PURCHASE OF THE PRODUCTS IN QUESTION.

 

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We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

Indemnification.

You shall indemnify and hold harmless Company, its affiliates and licensors and their respective officers, directors, employees, contractors, agents, licensors and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) resulting from your or your end users’ violation of these Terms or your or your end users’ use of the products.

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Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

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The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a)
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in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort
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To the extent that the website and the information and services on the website are provided free of charge,
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Privacy Policy

Welcome to our Privacy Policy

Your privacy is critically important to us.

Hummingbird Investment Group is located at:

Hummingbird Investment Group
ROOM 604 TOWER A, NEW TRADE PLAZA 6, ON PING STREET SHATIN
N/A - HONG KONG , Hong Kong
2392708319

It is Hummingbird Investment Group's policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to www.soupeduprecipes.com (hereinafter, "us", "we", or "www.soupeduprecipes.com"). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

 

Website Visitors

Like most website operators, Hummingbird Investment Group collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Hummingbird Investment Group's purpose in collecting non-personally identifying information is to better understand how Hummingbird Investment Group's visitors use its website. From time to time, Hummingbird Investment Group may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Hummingbird Investment Group also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on http://www.soupeduprecipes.com blog posts. Hummingbird Investment Group only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

 

Gathering of Personally-Identifying Information

Certain visitors to Hummingbird Investment Group's websites choose to interact with Hummingbird Investment Group in ways that require Hummingbird Investment Group to gather personally-identifying information. The amount and type of information that Hummingbird Investment Group gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at http://www.soupeduprecipes.com to provide a username and email address.

 

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

 

Advertisements

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Hummingbird Investment Group and does not cover the use of cookies by any advertisers.

 

Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

 

Www.soupeduprecipes.com uses Google AdWords for remarketing

Www.soupeduprecipes.com uses the remarketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven't completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone's past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google's privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

 

Aggregated Statistics

Hummingbird Investment Group may collect statistics about the behavior of visitors to its website. Hummingbird Investment Group may display this information publicly or provide it to others. However, Hummingbird Investment Group does not disclose your personally-identifying information.

 

Affiliate Disclosure

This site uses affiliate links and does earn a commission from certain links. This does not affect your purchases or the price you may pay.

 

Cookies

To enrich and perfect your online experience, Hummingbird Investment Group uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Hummingbird Investment Group uses cookies to help Hummingbird Investment Group identify and track visitors, their usage of http://www.soupeduprecipes.com, and their website access preferences. Hummingbird Investment Group visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Hummingbird Investment Group's websites, with the drawback that certain features of Hummingbird Investment Group's websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Hummingbird Investment Group's use of cookies.

 

E-commerce

Those who engage in transactions with Hummingbird Investment Group – by purchasing Hummingbird Investment Group's services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Hummingbird Investment Group collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with Hummingbird Investment Group. Hummingbird Investment Group does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

 

Privacy Policy Changes

Although most changes are likely to be minor, Hummingbird Investment Group may change its Privacy Policy from time to time, and in Hummingbird Investment Group's sole discretion. Hummingbird Investment Group encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Credit & Contact Information

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